Please allow up to 24 hours to process your order, although most will be processed within 30 minutes after your order during business hours. Orders are shipped out on Monday-Friday on business days only. Orders made
before
11:00am PST will be shipped on the same day; orders made after daily cutoff will be shipped the following business day.
How long will it take for my order to arrive?
Within Canada: Depending on the Shipping Service you selected at Checkout, it could take 1-5 days. Canada Post XPress has a delivery standard of 2-4 business days; weather factors and your distance from our headquarters
in
Vancouver, BC can cause further delays that we are unable to rectify.
Outside Canada: We use FedEx, depending on the service you selected at Checkout, can take 3-21 days.
We treat your shipment with the greatest of care. We specially package and ship your purchase so that it will arrive in the best possible condition. Please review the shipping terms and policies below to understand your responsibilities in ensuring the best possible experience.
Our Product is shipped from Vancouver BC, by Canada Post or FedEx to any destination internationally. We are not responsible for damages, losses or delays caused by Canada Post, FedEx or customer negligence. Munchie Market is not responsible for the product after it has been handed over to the carrier. The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery. Please also consider the weather at your order’s destination when choosing shipping options, as we cannot promise chocolate will hold form for too much time in the sun/heat, nor that candy will remain soft when subjected to freezing temperatures.
Please allow 24 hours to process your order. Shipping times are estimates and are subject to change. We cannot guarantee delivery times on your order. To ensure your product arrives as quickly as possible, we process shipments Monday through Friday during regular business hours; we do not mail products on known Mail Holidays where there is no pickup from Canada Post or FedEx.
Between May and October, when outside temperatures can exceed 20 Degrees Celcius, we will use the best of our abilities to keep packages safe from being exposed to heat. However, even our best efforts are unfortunately not always perfect. In these cases of extreme hot weather, we strongly encourage the use of expedited shipping. Despite our efforts, we are not responsible for any heat damage that might occur for longer air or ground shipments, and/or if the recipient is not present at the time of the delivery resulting in extended exposure to the sun and/or heat.
If for any reason your order does not meet with your satisfaction, contact us by email at info@munchiemarket.ca and enclose pictures for a prompt, courteous response. However, we cannot replace a shipment when the damage is caused by the courier or if the shipment was damaged after arrival, or if the courier did not deliver on time/perform as contracted.
Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas, Halloween, etc., the courier may extend their ground shipping times and we cannot guarantee their on-time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you.